Client Services Support – (Full time)

Client Services Support (Port Alfred): Job Summary

GuestRevu is looking for a passionate person to join our Client Support Team.

We greatly value our relationships with our clients at GuestRevu and aim to deliver top-class support. You will be responsible for helping to maintain client accounts and collaborating with the sales team with on-boarding new clients.

Training will be provided, but you will need to be able to learn quickly, and to be able to grasp various technical concepts relating to the Internet and websites. You will also need to be computer literate to a fairly advanced degree (but not a programmer), and have a good understanding of Microsoft Office and experience and skill using different applications.

You will need to be well presented and well spoken, mature, articulate, professional, responsible, reliable, efficient and trustworthy. Attention to detail in your work is important, as is the ability to multi-task, and work well under pressure using your own initiative. The fast paced and dynamic nature of the job means you will need to be energetic and enthusiastic.

Desired Skills and Experience

  • Excellent organisational, administrative and task/time management skills.
  • Excellent computer literacy, including Internet literacy.
  • Excellent Microsoft Office skills, particularly Excel.
  • Ability to work as part of a small dynamic team, working in collaboration with others as well as being able to take your own initiative.
  • Ability to multi-task at a high level across a number of projects, while maintaining attention to detail and generating high quality results.
  • Friendly and helpful attitude
  • Excellent problem-solving skills
  • Other computer skills will be beneficial.

Requirements

  • University degree or practical job experience preferable but not a requirement
  • Knowledge of social media sites (LinkedIn, Facebook, Twitter, YouTube, review sites, etc.)
  • Ability to multi-task and prioritise effectively in a fast-paced, deadline-driven environment
  • Excellent communication skills, particularly in written English
  • Ability to grasp new technologies quickly
  • Enthusiasm for exceeding customer expectations and strong relationship-building skills
  • High level of motivation with a continued willingness to develop new skills
  • Knowledge of the hospitality industry is a plus, having sold to hotels before especially so (but not a firm requirement)

Responsibilities

  • Liaise with clients in the setup of their accounts
  • Assist with day-to-day clientele needs and requests
  • Assist sales staff in the day-to-day management of client accounts