reporting solutions for your online reputation
track your performance, analyse service metrics, and improve guest satisfaction
your property dashboard
monitor your business insights in one place
Your online reputation management (ORM) dashboard gives you a bird’s-eye view of your online reviews. You can get a summary of all your key metrics and reports and delve deeper into the details.
your group dashboard
view the properties you need to
View the online reputation of all your group’s properties combined, or filter your analytics so you see only the scores from specific set of properties. Use the reputation leaderboard to ensure that all your properties are upholding the standards of your group.
reviews in detail
The dashboard provides you with a snapshot of your overall online reputation, and you also have the option to investigate reviews in detail.
positive vs negative vs neutral mentions
Your performance is based on the number of positive, negative and neutral mentions you have received within a specified time period based on ratings received for Staff, Location, Room, Bed, Food, Cleanliness, and Value for Money
how do you compare against the competition?
The Competition Analysis reporting function allows you to benchmark yourself against up to 10 competitors using 11 universal categories. Both your results and those of your competitors are calculated using online reviews and ratings and the same algorithm, so you are comparing apples with apples.
The categories include GEI™, Overall, Room, Value, Location, Service, Food, Facilities, Ambiance, Cleanliness, Condition.
downloading your reports
Not only can you rely on a weekly summary report but you can download a PDF report of your dashboard for any specific date range. This report is perfect for use in higher-level management meetings or for day-to-day management and planning.