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Absolutely fantastic! The excellent reports have saved us money far in excess of what we pay. We have a far quicker response time now to any weaknesses identified. This is certainly one of the best decisions we made.
I guess what I probably didn't understand at the beginning was actually how well as agencies they [GuestRevu and For-Sight] would work together. And it's probably that collaboration that's given the real power in the data and information that we have
Because our feedback is gaining more momentum, and because it’s so positive, it’s really having a dramatic effect on the staff. Staff members are trying to outdo each other in terms of performance, and ensuring that our guests leave the hotel with a huge smile on their faces.
There have been the smallest little things that if it weren't for GuestRevu we wouldn't have known about. We all get busy and we don't get to 500 rooms every single day, but now it's so easy to pinpoint where the guest stayed, and in which room.
I found [the support] to be extremely helpful. I'm sure we're not the only property [you have], but with each call, and no matter what I asked, the response was 'Okay, let's try something different.’
Through GuestRevu’s monthly management reports, we were able to drill down within the report to see departments, and sections within the departments, that were performing well and performing negatively