Listen to, learn from and earn from your guests

The guest feedback and reputation management tool for busy hospitality professionals

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Engage with more guests in less time

Open up the conversation between guests and management and know about online reviews as they happen

Surveys

Get business insights from questions you set on customised, branded surveys, and proactively drive reviews to TripAdvisor and Google to improve your ranking

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guest feedback surveys

Online Reputation

Know what your guests are saying about you online, no matter where they choose to say it, with reviews collected from around the web and consolidated into a single dashboard 

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GuestRevu is focused on making your life easier and saving you time

  • Consolidated dashboard

    All the high-level info you need from your direct guest surveys and online reputation tools in one consolidated dashboard

  • Google and TripAdvisor integration

    Increase review volume and get more satisfied guests sharing their experiences on TripAdvisor and Google reviews

  • Service tickets

    Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

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All the features you need to manage your guest feedback and online reputation

Branded surveys
Designed to reflect to your business's brand and identity, all surveys look like they come directly from your property

Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted

Easy-to-use dashboard
Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

Consolidated guest scores
Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating

Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Real-time alerts
Be alerted immediately if a guest give you a score lower than the standards you set

Competitor data
Improve and tailor your offering to remain competitive by keeping an eye on your chosen competitors

TripAdvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys

Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Mobile-friendly surveys
Get more responses by allowing guests to leave reviews on the go with mobile-friendly surveys that look great and work well, no matter what device they are viewed on

Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

PMS Integration
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration

Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online

Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations

Multiple surveys
Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat

Pre-Stay and In-Stay surveys
Find out from your guests how you can make their stay even better before they arrive, and check you have met expectations while they are still with you

What our clients have to say

Kevin-Charity
Kevin Charity
CEO, Coaching Inn Group

GuestRevu provides us with intel directly from our customers, which is invaluable. We are able to drill down to each and every comment to really get to the crux of what the guest experienced, and deal with it in the right way.

Tarek-SandyBeach
Tarek Aboudib
General Manager, Sandy Beach Hotel & Resort

I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes.

Bianca-Grobbelaar
Bianca Grobbelaar
General Manager, The Royal Guest House

If you only have a public platform to work with, responding to a guest on that page becomes a public debate, not a private conversation. You get no monthly report, no trends, no options to compare results, no filtering.

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Guest feedback

Listen to your guests through automated surveys and direct guest feedback

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online-reputation-management-sources

Online reputation

Never neglect a review or lose out on insights with collected and collated online reviews

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Have questions?

Feel free to give us a call or leave us a message and we can chat about your property's needs.

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Want to see a demo?

Let us give you a walk through of how GuestRevu works to help you improve your guest experience.
 
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Want to learn more?

Download some of our free resources to see how you can help your property achieve success!
 
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