Listen to, learn from and earn from your guests

The guest feedback and reputation management tool for busy hospitality professionals

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Engage with more guests in less time

Open up the conversation between guests and management and know about online reviews as they happen

Surveys

Send customised surveys consistent with your property's identity and branding PLUS only ask the questions you need answers to AND proactively drive reviews to TripAdvisor to improve your scores and ranking

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Online Reputation

Know what your guests are saying about you online, no matter where they choose to say it, with reviews collected from around the web and consolidated into a single dashboard 

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GuestRevu is focused on making your life easier and saving you time

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TripAdvisor integration
Proactively increase review volume by including an integrated review section in your survey so that guests can publish reviews straight to TripAdvisor

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Guest and reputation insights
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved

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Real-time alerts
Be alerted immediately if a guest give you a score lower than the standards you set

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PMS Integration
Reduce your workload with our automated Property Management System (PMS) integration

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Notifications
Get notified whenever a new guest responds or an online review is posted

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Automated reports
Both full and summary reports delivered to your inbox or avaliable for download

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Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online

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Property data
Monitor the scores that guests give to different areas of each property to optimise your group operations

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Property targets
Set targets for key service delivery areas and monitor how your properties perforrm agains them

What our clients have to say

Kevin-Charity
Kevin Charity
CEO, Coaching Inn Group

GuestRevu provides us with intel directly from our customers, which is invaluable. We are able to drill down to each and every comment to really get to the crux of what the guest experienced, and deal with it in the right way.

Tarek-SandyBeach
Tarek Aboudib
General Manager, Sandy Beach Hotel & Resort

I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes.

Bianca-Grobbelaar
Bianca Grobbelaar
General Manager, The Royal Guest House

If you only have a public platform to work with, responding to a guest on that page becomes a public debate, not a private conversation. You get no monthly report, no trends, no options to compare results, no filtering.

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Guest feedback

Listen to your guests through automated surveys and direct guest feedback

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Online reputation

Never neglect a review or lose out on insights with collected and collated online reviews

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Have questions?

Feel free to give us a call or leave us a message and we can chat about your property's needs.

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Want to see a demo?

Let us give you a walk through of how GuestRevu works to help you improve your guest experience.
 
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Want to learn more?

Download some of our free resources to see how you can help your property achieve success!
 
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