Branded surveys
Designed to reflect to your business's brand and identity, all surveys look like they come directly from your property

Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted

Easy-to-use dashboard
Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

Consolidated guest scores
Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating

Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Real-time alerts
Be alerted immediately if a guest give you a score lower than the standards you set

Competitor data
Improve and tailor your offering to remain competitive by keeping an eye on your chosen competitors

TripAdvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys

Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Mobile-friendly surveys
Get more responses by allowing guests to leave reviews on the go with mobile-friendly surveys that look great and work well, no matter what device they are viewed on

Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

PMS Integration
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration

Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online

Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations

Multiple surveys
Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat

Pre-Stay and In-Stay surveys
Find out from your guests how you can make their stay even better before they arrive, and check you have met expectations while they are still with you