Send customised surveys consistent with your property's identity and branding PLUS only ask the questions you need answers to AND proactively drive reviews to TripAdvisor to improve your scores and ranking
Open up the conversation between guests and management and know about online reviews as they happen
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Proactively increase review volume by including an integrated review section in your survey so that guests can publish reviews straight to TripAdvisor
Guest and reputation insights
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved
Be alerted immediately if a guest give you a score lower than the standards you set
Reduce your workload with our automated Property Management System (PMS) integration
Get notified whenever a new guest responds or an online review is posted
Both full and summary reports delivered to your inbox or available for download
See at a glance how many of your guests left positive, negative or neutral reviews online
Monitor the scores that guests give to different areas of each property to optimise your group operations
Set targets for key service delivery areas and monitor how your properties perform against them
GuestRevu provides us with intel directly from our customers, which is invaluable. We are able to drill down to each and every comment to really get to the crux of what the guest experienced, and deal with it in the right way.
I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes.
If you only have a public platform to work with, responding to a guest on that page becomes a public debate, not a private conversation. You get no monthly report, no trends, no options to compare results, no filtering.