We could talk all day about the benefits of listening to and learning from your guests. But how does GuestRevu help you earn from their feedback?
Based on research done by Cornell University, we've put together this calculator to show the value that GuestRevu could be adding to your property when it comes to return on investment.
Powerful features to save you time
Branded surveys Designed to reflect to your business's brand and identity, all surveys look like they come directly from your property
Instant notifications Receive an email as soon as a guest responds to a survey or an online review is posted
Easy-to-use dashboard Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard
Consolidated guest scores Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating
Regular email reports Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly
Real-time alerts Be alerted immediately if a guest give you a score lower than the standards you set
Competitor data Improve and tailor your offering to remain competitive by keeping an eye on your chosen competitors
TripAdvisor integration Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys
Service tickets Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance
Mobile-friendly surveys Get more responses by allowing guests to leave reviews on the go with mobile-friendly surveys that look great and work well, no matter what device they are viewed on
Google Reviews integration Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews
PMS Integration Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration
Sentiment analysis See at a glance how many of your guests left positive, negative or neutral reviews online
Group Property data Monitor the scores that guests give to different areas of service at each property to optimise your group operations
Multiple surveys Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS
Multi-language surveys Let guests choose which language to view your surveys in so guest insights don’t get lost in translation
Caring support Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat
Pre-Stay and In-Stay surveys Find out from your guests how you can make their stay even better before they arrive, and check you have met expectations while they are still with you
