Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GuestRevu’s relationship with you in relation to this website, and its use thereof. 

If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘GuestRevu’ or ‘us’ or ‘we’ refers to the owner of the website, GuestRevu Limited, whose registered office is Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom. Our company registration number is 8794261, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. Our website and applications may use “cookies” to enhance the user experience. These cookies may be placed on our users' hard drives or devices by the browser, for record-keeping purposes, search optimisation, display purposes, and sometimes to track usage information. Users may choose to set their web browser to refuse cookies, or to display an alert when cookies are being sent. If cookies are disabled, some parts of the website or application may not display correctly or function properly.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Client Terms and Conditions

GuestRevu Pty Ltd
Terms and Conditions of Use

This Agreement is a legal agreement, made between you (“Customer”) and GuestRevu Pty Ltd (“GuestRevu”), and sets out the terms and conditions under which this agreement will govern the commercial use of GuestRevu’s products and services as outlined below.

1.       The Agreement

1.1.   GuestRevu provides certain cloud based technology services (the “Services”) either directly, or through a reseller subject to the terms set out in this Agreement, and in accordance with the policies as detailed in section 7.

1.2.   The “Services” refer to the whole of GuestRevu’s Reputation Management solution, the “GuestRevu Deliverables,” which are set out in section 4 of this Agreement.

1.3.   Customer personnel (“Users”) will use the Services under the Customer’s account, and will similarly be governed under the terms and conditions of this Agreement.

1.4.   In this Agreement “you” refers to a Customer or individual User, as applicable.

1.5.   Please read this Agreement carefully. By accessing and/or using the Services, you represent and warrant that:

1.5.1.   You are a User of a current Customer;

1.5.2.   You have the authority to bind the Customer to this agreement;

1.5.3.   You agree to all the terms of this agreement.

1.5.4.   If you cannot agree to any terms of this agreement, or make all of the foregoing representations and warranties, you will not access or use the Services.

1.6.   This agreement constitutes the entire Agreement between both parties and supersedes all prior oral and written agreements between the parties, and will apply to the exclusion of all other terms and conditions, including those you, the Customer, may purport to apply under your purchase order, confirmation of order, or similar document.

1.7.   This Agreement and these Conditions shall be governed by and construed in accordance with the law of South Africa.

2.       Terms and Termination

2.1.   GuestRevu hereby grants the Customer and its Users a non-exclusive and non-transferable right to access and use the Services solely for the internal business purposes of the Customer during the term of, and in accordance with this Agreement.

2.2.   Either party can terminate this Agreement provided a thirty (30) day notice period is given in writing by email to support@guestrevu.com. This is the only valid method for cancellation of this Agreement. Such email notice will be deemed to have been delivered in 1 working day.

2.3.   The Customer agrees that this agreement will continue in perpetuity until such time as the Customer terminates the agreement in accordance with clause 2.2, and that GuestRevu will issue a recurring invoice for each renewal period as it becomes due.

3.       Payment and Pricing

3.1.   GuestRevu will invoice the Customer, and the Customer agrees to pay all fees for the Services in accordance with the Quote or Estimate supplied, on a recurring basis in the manner specified, and in accordance with clause 2.3. Where relevant, all prices are exclusive of VAT or other applicable taxes unless specifically stated.

3.2.   Except as otherwise expressly provided on the Quote or Estimate, all invoices and fees are due in advance of the Services being used, as evidenced by the presentation of GuestRevu’s invoice.

3.3.   GuestRevu may, at its discretion, suspend the Services until all undisputed payments due for the Services are received.

3.4.   GuestRevu may, from time to time, make changes to pricing for its Services, but will give the Customer advance notice of at least 30 days, by email, of any such changes. Pricing changes will only take effect at the next billing interval.

4.       GuestRevu Deliverables

GuestRevu agrees to provide the following Services to the Customer:

4.1.   Hosting and online access to the Reputation Management solution. This includes, but is not limited to: online access to reports and data; set up of a customised questionnaire(s); invitation and reminder emails; setup and provision of email notifications; integration to a (PMS) where applicable; integration of social media channels where applicable, setup and provision of competitive datasets, provision of online reports via a dashboard; and the provision of daily, weekly or monthly reports via email.

4.2.   Hosting and online access to any additional products or services that are added from time to time. This includes but is not limited to: any other services and reporting related to the main business of the company, content management, email services and communication, and mobile access.

4.3.   Customer Support. This includes telephonic, online chat, and email support queries during office hours, online supported related requests to administer the Services for amendments or changes to accounts, all maintenance upgrades, monitoring of the frequency of data uploads, and automatic provision of data and reporting where applicable and when requested.

4.4.   GuestRevu may, from time to time in the ordinary course of business, refine, modify, or improve current functionality or develop additional functionalities, the latter of which may be offered for free or at additional cost as determined by GuestRevu.

5.       Warranties, Indemnities and Liability

5.1.   GuestRevu will not be liable for any consequential or indirect loss or damage whatsoever, whether for loss of profit, loss of anticipated savings or any other such losses, and whether arising from negligence, breach of contract or howsoever incurred, even if GuestRevu has been advised of the possibility of such damages.

5.2.   GuestRevu will not be liable for any downtime in respect of any circumstance affecting it’s associated hosting partners, service providers and bandwidth carriers. GuestRevu does not warrant that the use of the Service(s) will be uninterrupted or error free but will use its best endeavours to prevent such errors and/or interruptions occurring, and will remedy any such errors and/or interruptions as soon as possible.

5.3.   GuestRevu’s entire liability under this Agreement shall be limited to the price paid for the Service(s) to which the claim relates for the last month. 

6.       Intellectual Property and other Rights

6.1.   The Customer acknowledges that all intellectual property rights (including, without limitation, copyright, registered and unregistered trademarks, designs, processes and patents) provided in the Service(s) including, but not limited to, questionnaires, system code, reports, algorithms, updates, programs, logos and websites, or any material of any nature provided by GuestRevu is copyrighted and belongs to GuestRevu (or is licensed to GuestRevu). Nothing in this Agreement is intended either to licence or transfer any intellectual property rights in any part of the Services to the Customer in any form whatsoever.

6.2.   For the avoidance of doubt, all intellectual property rights in any materials the Customer provides to GuestRevu, including the Customer’s trademark, brand and logo, and all intellectual property rights in designs commissioned by GuestRevu specifically for and on behalf of the Customer, belongs to the Customer.

7.       Data Protection

7.1.   Both parties under this Agreement (the Customer and GuestRevu) agree to comply at all times with their respective obligations under the relevant and appropriate Data Protection laws and regulations in relation to all personal data that is processed by them, in the course of performing their respective obligations under this Agreement.

7.2.   The Customer agrees that GuestRevu may process personal data on their behalf in connection with the provision of the Service(s) under this Agreement.

7.3.   Both parties agree that at all times, the processed data (excluding any data which is considered to be in the public domain), remains the property of the Customer, and that GuestRevu will implement appropriate technical and organisational security measures governing the processing and retention of such data, in accordance with its Data Protection Policy, its Data Retention Policy, its Data Processing Policy, and its Privacy policy. Copies of these policies are available on request by emailing gdpr@guestrevu.com.

7.4.   The Customer agrees that GuestRevu may utilise the response data in an anonymised form which does not include any personal data.

8.       Acceptance

8.1.   I (“Customer”) hereby agree to the above terms and conditions, which I confirm I have read and understood.

8.2.   If accepting on behalf of a company, I (“Customer”) confirm I have the authority to accept on behalf of the company and bind it to this agreement. 

Signature:                                                __________________________________________

Full name:                                                __________________________________________

Date:                                                          __________________________________________

Position:                                                   __________________________________________

Property Name:                  
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