Guest intelligence technology for busy hospitality professionals

Hospitality's top guest feedback solution

Use GuestRevu to quickly and easily gather feedback from your guests and actively manage your online reputation.

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Hotel Tech Awards 2024 - Guest Surveys BadgeHotel Tech Awards 2024 - Reputation Management Badge



Guest Surveys

Understand guest expectations and experiences

Get the answers you need, when you need them with highly customisable pre-stay, in-stay, and post-stay guest feedback surveys.

Reputation Management

Never miss an online review

Quickly and easily monitor reviews collected from top review sites and displayed in one dashboard so you know what your guests are saying about you (and your competitors) online — no matter where they say it.


Analytics & Reporting

Make informed decisions

Easily understand and interpret your guest feedback data so you can use your insights to make operational decisions that improve your guest experience, online ratings, and revenue.


I think that any other property who wants to stay ahead of the game, and at the forefront of technology should implement GuestRevu. Because they may be happy with their position at the minute, but it definitely can benefit them, and make their position a lot stronger.

Sinéad Lavery
General Manager
Tara Lodge

An increasing number of guests are looking online to find out more about us before booking. Reviews are a hugely important marketing tool as well, providing first-hand customer accounts of our facilities, products and services.

Gareth Jones
Revenue Supervisor
Portmeirion Ltd

What I have noticed is that before a review hits the public domain now we are aware of it because of GuestRevu. Then the guest relations manager or GM can give the guest a direct call to understand what actually happened. This has really eased the bad reviews.

Adriaan Liebetrau
Head of Hospitality
The MINT Group

If there is something guests are asking for, for example, introducing a breakfast buffet at Katherine, we can act on it. It’s helped us to listen to what guests are saying and then implement it.

Adriaan Liebetrau
Head of Hospitality
The MINT Group

I can say firsthand that GuestRevu made such a positive difference to our online reputation. We thought we were in quite a good position, so we weren't sure that we needed it. But it gave us such a strong advantage against our competitors!

Sinéad Lavery
General Manager
Tara Lodge

We're proactively approaching our guests to engage in a feedback form, that goes onto Tripadvisor, which enhances our reputation because we're getting more positive feedback. We're speaking to all of our guests rather than just a select few who are happy or dissatisfied.

Wilson Bird
General Manager
Breaffy House Resort


Get GuestRevu LITE

Easy online reputation management. Free forever.

GuestRevu LITE gives you all the basics of GuestRevu’s award-winning software for free.

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Guest intelligence

Improve your experience where it matters most to guests


Competitor intelligence

Identify your competitors' strengths and weaknesses


Property intelligence

Make smarter choices to improve your revenue


All your online reviews in one place

Save time and know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account

Caring support

Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat

Set different date ranges

View and analyse your property's performance over a week, month, quarter or custom time period

Respond to reviews

Save time responding to your online reviews with one-click respond at source button and a management response starter template


Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration, and use your data across your tech stack with customer relationship management (CRM) and other hotel software integrations

Group Property data

Monitor the scores that guests give to different areas of service at each property to optimise your group operations, and compare performance across your whole group or subsets of properties

Regular email reports

Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Tripadvisor integration

Our Platinum Partnership means guests can easily publish reviews straight to Tripadvisor from an integrated section in your surveys without having to log in or even be a member

Google Reviews integration

Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

Custom Branded surveys

Customisable surveys adhere to your brand's look and feel, while asking the questions your business needs answers to

Smart survey logic

Dynamic smart surveys ask relevant questions based on guests' prior answers to drill down to the heart of your guests' experiences

Unlimited users

Give as many team members as you like access to whichever parts of GuestRevu you choose so they can get the information and insights that they need without compromising your account’s security

Customisable alerts

Receive alerts for feedback that meet criteria you set on a range of triggers, including high or low scores, booking source, guest demographic and more

Convenient reporting

Access in-depth guest intelligence reports online at any time, so you can slice and dice your data to identify actionable insights for your next project or meeting

Easy-to-use dashboard

Easily track your guest feedback and reviews over time, gauge guest sentiment and monitor important scores and KPIs right on your dashboard

Advanced filtering

View the data that’s most valuable to you. Segment your data by date range, room type, review source, sentiment and more, and your filter preferences will reflect throughout the app

Competitor data

Benchmark your property against your chosen competitors and dig into the details of what sets your property apart

Sentiment analysis

See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context

Multi-language surveys

Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Multiple surveys

Send pre-stay surveys make guests' stays even better, in-stay surveys to check you have met expectations while they are still with you, or send different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Guest Review History

Personalise your guests’ experiences on property with the help of guest profiles that associate reviews with specific guests and allow preferences to easily be recorded for future reference

Track milestones

Visualise the impact of changes at your property on guest experience by placing custom milestone markers on time-based reports

Set targets

Maintain a high standard of customer satisfaction by assigning targets that you would like to see your primary service and GuestRevu ratings reach and exceed

Any-time surveys

Ask for feedback when where and how it works for you and your guests with any-time surveys that can be accessed via a link (in emails or on your website), on a guest's own device via QR codes (printed on menus or placed in rooms), or on a tablet pre-configured with your survey (at a kiosk near reception)

Service tickets

Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Primary service ratings

Discover areas where you over- and underperforming, like room quality, staff service and cleanliness

Default survey

A pre-built survey with the most important questions to ask your guests, created using the best practices we have learnt from sending out over a million surveys

Instant notifications

Receive an email as soon as a guest responds to a survey or an online review is posted

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