For the purpose of the Data Protection Act 1998 (the Act), the data controller is:
GuestRevu Limited, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom. GuestRevu Limited is registered with the Information Commissioner's Office, under registration reference ZA050887.
1. Information Collected
We may collect and process the following data about you:
1.1. information that you provide by filling in any forms on our website. This includes information provided at the time of enquiring about our services, subscriptions to any of our services, posting or uploading material to our website (including any images), or requesting information from us through the contact section of the website.
1.2. if you contact us for any reason, we may keep a record of that correspondence, and we may also ask you for information if you report a problem with our website;
1.3. we may from time to time ask you to complete feedback forms that we use for research purposes, although the completion of these forms is optional;
1.4. details of transactions you carry out through our website and of the provision of your orders and/or subscriptions;
1.5. details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;
1.6. we may collect standard log information about your computer and your visit, including (where available) your IP address, location, operating system and browser type for system administration and anonymous aggregate statistical information. This is statistical data about browsing actions and patterns, and does not identify any individual.
1.7. we may collect information on the pages you visit on while you browse our website. This data is held indefinitely in an aggregated and anonymised form, and is used by us to streamline the user experiences, and enhance our services to you.
1.8. any other information necessary for purposes incidental to those listed above
3. Information Storage
3.2. Our website and applications may be hosted by a third party provider from time to time who may be located outside the EU.
3.3. Our current website and application host providers are Linode and Amazon Web Services, both which are US-based hosting companies and both of which have an international presence an operations. Linode and Amazon Web Services are both members of the US Safe Harbor Scheme, which requires them to store and process your personal information securely and in accordance with UK and EU data protection laws. More information about the Safe Harbor Scheme can be found at www.export.gov/safeharbor.
3.4. Payment transaction information is not stored on our servers and is passed to an appropriate payment processing company to process on our behalf.
4.1. Where you have been given (or where you have chosen) a password which enables you to access certain parts of our website or application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to keep it safe.
4.2. Although we will do our best to protect your personal data during transit via the use of encryption and secure websites, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict internal procedures and security protocols to prevent unauthorised access.
5. Information Usage
5.1. We do not sell, trade, or rent your user data or any personal identification information to others.
5.2. We use information held about you in the following ways:
5.2.1. to ensure that content from our website is presented in the most effective manner for you, and for the device which you use to view it;
5.2.2. to provide you with information, products or services that you request from us;
5.2.3. to carry out our obligations arising from any contracts entered into between your organisation and us;
5.2.4. to allow you to participate in interactive features of our service, when you choose to do so;
5.2.5. to notify you about changes to our services or our terms and conditions.
5.3. We may also use your data to provide you with information about similar or relevant additional products, features and services which may be of interest to you or your organisation, and we may contact you about these by post or telephone.
5.4. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about relevant services similar to those which were the subject of a previous sale or subscription to you or your organisation (unless you consent to receiving such material by electronic means from us from time to time).
5.5. If you are new to GuestRevu, we will contact you by electronic means only if you have consented to this. We will never pass your details on to third parties for marketing purposes without your express consent.
6. Information Sharing
6.1. We may disclose your personal information to third parties:
6.1.1. in the event that we sell or buy any business or assets, in which case we may, only if it is relevant, disclose your personal data to the prospective seller or buyer of such business or assets;
6.1.2. if the company, or substantially all of its assets, is acquired by a third party, in which case personal data held by the Company about its customers will be one of the transferred assets;
6.1.3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements;
6.1.4. to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
6.2. We will pass your details to appropriate payment processing providers for the purpose of administering and processing payments for transactions relating to the provision of services. Our current payment providers are Stripe, and Paypal. These providers may change from time to time.
7. Links to other sites
Our site may contain links to and from the websites of our group companies, advertisers, affiliates and partners. If you access a link to any of these websites, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. Information Access
8.1. The Act gives you the right to access information held about you. You can find out if we hold any personal information about you by making a "subject access request" under the Data Protection Act 1998. If we do hold information about you, we will:
8.1.1. give you a description of it
8.1.2. tell you why we are holding it
8.1.3. tell you who it could be disclosed to
8.1.4. and let you have a copy
8.2. Any access request should be made in writing to us as per clause 10 below, and may be subject to a nominal fee to meet our costs in providing you with details of the information.
8.3. If you believe that any information we hold about you is incorrect or incomplete, please contact us as per clause 10 below. We will promptly correct any information found to be incorrect.
10. Contact Us
If you are unhappy with the way we have handled your personal information and we are not able to resolve the matter with you directly, you may complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.