Guest feedback technology

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Use GuestRevu to quickly and easily gather feedback from your guests and actively manage your online reputation

We give you the tools and the data you need to listen to, learn and earn from your guests

Understand your guest experience from their perspective with surveys & guest feedback

Branded surveys reflect your look and feel PLUS customisable questions mean you get the answers you need 

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guest-feedback-surveys

Stop searching for reviews and save time with online reputation management

Reviews are collected from top review sites and displayed in one dashboard so you know what your guests are saying about you online – no matter where they say it

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Encourage more online reviews with Google and TripAdvisor integration

Give guests the opportunity to leave a review on TripAdvisor or Google directly from your survey, boosting your review volume and your rankings

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TripAdvisor and Google Reviews integration

Keep on top of operations, maintenance, marketing and more with service tickets

Make sure any issues highlighted online or in your surveys are taken care of by easily creating service tickets and assigning them to right member of your team

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Service Tickets
Diana-Dzhiganshina-b+b-collection
Diana Dzhiganshina
Sales and Marketing Executive, The B+B Collection (Inn-telligence)

“

GuestRevu is an awesome system that introduces an innovative approach to guest feedback and online reputation management. It provides great insights along with personalised service that helps to achieve best results. We’ve been amazed how much information escaped our attention before. Thanks to GuestRevu we can now handle it effectively. We enjoy using GuestRevu and highly recommend it to everyone!

Make operational decisions based on insights from data to improve your guests’ experience and your online reputation
Tarek-SandyBeach

Tarek Aboudib
General Manager, Sandy Beach Hotel & Resort

“

Even the smallest piece of feedback can sometimes make a huge difference in our customer’s overall experience. GuestRevu has definitely simplified that path for me as a manager, allowing me to act promptly to any unsatisfied customer and any problem that I may have missed out on.

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Sandy-Beach-Hotel-Resort-case-study

Use the data you need to get the results you want

Branded surveys

Designed to reflect to your business's brand and identity, all email surveys look like they come directly from your property

Instant notifications

Informing you immediately when you receive a new guest response to a survey or an online review is posted

Easy-to-use dashboard

Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

Consolidated guest scores

Giving you a sense of the general sentiment and changes over time in your reviews and feedback

Competitor data

Providing you with a benchmark that allows you to improve and tailor your offering to remain competitive

TripAdvisor integration

Proactively increase review volume by including an integrated review section in your survey so that guests can publish reviews straight to TripAdvisor

 

Not only is the top management layer interested in what our customers are saying, but it goes right throughout the company. All our teams are interested, they all want the feedback. They want to know if they're doing a good job or not, and GuestRevu enables them to see that directly.

Kevin Charity
General Manager, Coaching Inn Group

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