Online Reputation Management

More reviews + better management responses
=
more trust + more bookings

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Collect, analyse and optimise your online reviews

Save time and know what your guests are saying about you publicly by having all your online reviews collected and analysed in your GuestRevu dashboard

Drive more bookings by keeping a handle on your online reputation

  • Get notified whenever you get a new online review
  • View all guest feedback and reviews in one dashboard and track your performance over time
  • Compare your online reputation to that of your chosen competitors
  • Easily translate comments and respond in different languages

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Know exactly how your guests feel

We show you the numbers that mean the most, right on your dashboard

  • Sentiment analysis

    See at a glance how many of your guests left positive, negative or neutral reviews online

  • Easy responses

    Respond quickly and easily to reviews with links straight from your dashboard

  • Competitor benchmarking

    Benchmark your property’s performance against that of your competitors

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mat-charity
Mat Charity
Commercial Manager, Coaching Inn Group

“

Before, if you upset a customer, they would just tell a friend. Now, if you upset a customer, they will put it up on Facebook and put it up on TripAdvisor – the exposure is so vast that I think a hotel not taking their online reputation seriously is really at risk of having their brand damaged.

Turn reviews into operational insights

  • Online reputation insights

    Find out what your guests are saying about you online and keep an eye on how you’re being rated in various performance areas, such as service, cleanliness and value for money

  • Group reports

    Both full and summary reports for individual properites or the group can be delivered to your inbox regularly

  • Combine direct feedback and online data

    Analyse data that truly reflects how your guests feel about you by combining insights from direct feedback surveys and online reviews

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Reputation management insights from GuestRevu's blog

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