About GuestRevu

We recognise that today, busy hospitality professionals need a better way to listen to, learn from and earn from their guests because of two simple facts

Guests have changed how they engage

Guests no longer engage with brands and make booking decisions as they did before. Armed with more access to online information and reviews about destinations and accommodations, guests expect more than a bed to rest their heads on or a basic meal – they expect great guest experiences.

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The hospitality industry is struggling to keep up

While the hospitality industry has enjoyed many of the perks of these changes, from increased social proof through great online reviews through to easier and more personalised communications with their guests, some properties are not making full use of the journey that buyers take to reach them.

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Co-founders Chris Alexandre and Francine Heywood saw an opportunity to help hospitality professionals worldwide to listen to, learn from and earn from their guests. Since the company’s start, Francine’s ability to understand the needs of clients, and Chris’s out-of-the-box thinking have made GuestRevu what it is today – an easy-to-use and intuitive tool for guest feedback and online reputation management

Meet the leadership team

Chris Alexandre

CEO & Founder

Chris is a passionate and experienced entrepreneur. As a business leader, he has been creating and nurturing technology companies for over 25 years. With a strong focus on delivering value, he loves empowering people to succeed through technology

Francine Heywood

CSMO & Co-Founder

Francine is focused on working with hospitality professionals to understand their issues and using their feedback to drive the company's sales and marketing activities, thus ensuring that GuestRevu delivers a great solution to hospitality professionals around the world

John Caines, OBE

Non-Exec Director

John holds positions on the boards of a number of companies and is a serial Angel Investor who enables businesses and shareholders to achieve their goals following his own successful entrepreneurial career

Phil Davidson

Non-Exec Chairman

With past and current positions on the boards of several hospitality industry technology providers, and a proven track record as CEO of Guestline, Phil brings a wealth of experience and skill to the GuestRevu leadership team

With GuestRevu, you can have

Branded surveys
Designed to reflect to your business's brand and identity, all surveys look like they come directly from your property

Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted

Easy-to-use dashboard
Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

Consolidated guest scores
Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating

Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Real-time alerts
Be alerted immediately if a guest give you a score lower than the standards you set

Competitor data
Improve and tailor your offering to remain competitive by keeping an eye on your chosen competitors

TripAdvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys

Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Mobile-friendly surveys
Get more responses by allowing guests to leave reviews on the go with mobile-friendly surveys that look great and work well, no matter what device they are viewed on

Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

PMS Integration
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration

Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online

Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations

Multiple surveys
Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat