communication quantified

Guest Feedback Surveys

A direct channel for communication so you can better understand guest expectations

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Understand your guests' experience from their perspective

Let your guests tell you what's working and what isn't so you can make the right operational decisions

Let your guests know you care

Your guests can give their feedback when, where, and how it’s most convenient with pre-stay, in-stay and post-stay surveys accessed via live links, emails, in-house tablets, or QR codes

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Inspire trust with more online reviews

With Tripadvisor and Google Reviews integrations, we'll help you to get more guests posting great reviews directly from their surveys


With an embedded Tripadvisor review section...

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Guests can leave you a review without logging in or even being a member

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You can rank higher by increasing the quantity, frequency and quality of your reviews*

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All your Tripadvisor reviews, uploaded images and guest information is imported straight into your dashboard for easy access

*On average, GuestRevu clients see a 200% increase in review volume and a 4% increase in review scores when using the Tripadvisor integration

WHAT OUR CLIENTS SAY...

We realised based on the amount of feedback we were getting that we actually have a lot more vegan and vegetarian customers than we previously thought. This has led us to offer vegan and vegetarian menus as standard and not just by pre-arrangement.

Gareth Jones
Revenue Supervisor
Portmeirion Ltd

From an internal point of view it's really powerful. We use it to inform our refurbishment programme, we understand by room type where the biggest issues are in certain bedrooms so we can focus our maintenance teams and our refurbishment into those specific areas.

David Scott
CEO
The Hotel Folk

Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu.

Daniel Thompson
General Manager
Mullion Cove Hotel

The volumes of feedback you get are vast, so I need to get a summary of it on a dashboard, where it collects everything in one place so I don't have to go onto Tripadvisor and see what guests are saying there, Booking.com and Google etc. – it's all just here.

Adriaan Liebetrau
Head of Hospitality
The MINT Group

We live in a world where data is collected everywhere which can be analysed and give you all the answers to improve your business. You just have to ask the right questions! I think the pre and post-stay surveys in GuestRevu are an excellent way to gather some of this data.

Ben Scheelings
Revenue Manager
CODE Hostels

Because our feedback is gaining more momentum, and because it’s so positive, it’s really having a dramatic effect on the staff. Staff members are trying to outdo each other in terms of performance, and ensuring that our guests leave the hotel with a huge smile on their faces.

Wilson Bird
General Manager
Breaffy House Resort

Features

All your online reviews in one place

Save time and know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account

Caring support

Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat

Set different date ranges

View and analyse your property's performance over a week, month, quarter or custom time period

Respond to reviews

Save time responding to your online reviews with one-click respond at source button and a management response starter template

Integrations

Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration, and use your data across your tech stack with customer relationship management (CRM) and other hotel software integrations

Group Property data

Monitor the scores that guests give to different areas of service at each property to optimise your group operations, and compare performance across your whole group or subsets of properties

Regular email reports

Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Tripadvisor integration

Our Platinum Partnership means guests can easily publish reviews straight to Tripadvisor from an integrated section in your surveys without having to log in or even be a member

Google Reviews integration

Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

Custom Branded surveys

Customisable surveys adhere to your brand's look and feel, while asking the questions your business needs answers to

Smart survey logic

Dynamic smart surveys ask relevant questions based on guests' prior answers to drill down to the heart of your guests' experiences

Unlimited users

Give as many team members as you like access to whichever parts of GuestRevu you choose so they can get the information and insights that they need without compromising your account’s security

Customisable alerts

Receive alerts for feedback that meet criteria you set on a range of triggers, including high or low scores, booking source, guest demographic and more

Convenient reporting

Access in-depth guest intelligence reports online at any time, so you can slice and dice your data to identify actionable insights for your next project or meeting

Easy-to-use dashboard

Easily track your guest feedback and reviews over time, gauge guest sentiment and monitor important scores and KPIs right on your dashboard

Advanced filtering

View the data that’s most valuable to you. Segment your data by date range, room type, review source, sentiment and more, and your filter preferences will reflect throughout the app

Competitor data

Benchmark your property against your chosen competitors and dig into the details of what sets your property apart

Sentiment analysis

See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context

Multi-language surveys

Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Multiple surveys

Send pre-stay surveys make guests' stays even better, in-stay surveys to check you have met expectations while they are still with you, or send different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Guest Review History

Personalise your guests’ experiences on property with the help of guest profiles that associate reviews with specific guests and allow preferences to easily be recorded for future reference

Track milestones

Visualise the impact of changes at your property on guest experience by placing custom milestone markers on time-based reports

Set targets

Maintain a high standard of customer satisfaction by assigning targets that you would like to see your primary service and GuestRevu ratings reach and exceed

Any-time surveys

Ask for feedback when where and how it works for you and your guests with any-time surveys that can be accessed via a link (in emails or on your website), on a guest's own device via QR codes (printed on menus or placed in rooms), or on a tablet pre-configured with your survey (at a kiosk near reception)

Service tickets

Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Primary service ratings

Discover areas where you over- and underperforming, like room quality, staff service and cleanliness

Default survey

A pre-built survey with the most important questions to ask your guests, created using the best practices we have learnt from sending out over a million surveys

Instant notifications

Receive an email as soon as a guest responds to a survey or an online review is posted