guest feedback and online reputation management

Hotels and hotel groups worldwide use GuestRevu’s guest intelligence solutions to connect with their guests through direct feedback and online reputation management

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Use your guest reviews to help you increase loyalty, growth and profitability with GuestRevu’s easy to use online reputation management (ORM) and direct guest feedback solutions.

know what guests are saying about you

Make use of what millions of travellers share online by capturing and analysing all of your guest reviews and comments from all over the web. Stay ahead in the digital world and make sure you never lose out on an opportunity to engage with your guests and develop their loyalty.

keep ahead of the competition

Measure yourself against your competition by looking at their online reputation score as well.

Learn more about online reputation management

GuestRevu Online Reputation Management

know what your guests think

Use branded and customised questionnaires to ask your guests the questions you need answers to – don’t rely on third party sites to engage with your guests.

get more reviews on TripAdvisor

As GuestRevu is a Platinum Review Collection Partner, guests can submit their reviews directly to TripAdvisor through your questionnaire, which will improve your ranking.

Learn more about automated guest feedback

Guest feedback dashboard

drive revenue and results

Improve your reputation, nurture loyalty, guide your operations and drive revenue using your new toolbox of guest insights.

insights and reports

View and download reports on your performance, respond to reviews, and manage your account from your own online dashboard.

Analytics

real-time alerts and notifications

Real-time alerts and notifications mean you can keep on top of your guest reviews on the go. Hot Alerts highlight any negative reviews so they can be dealt with immediately.


“what our customers are saying”

“We have always been a property that puts the guest first and strives to better the guest experience. However, not always being aware of what our guests were thinking led us to look for a company that could help us get to the bottom of this. Since the very beginning, GuestRevu has been a perfect match for us, providing exactly those insights that we were looking for.”

– Gerd Wojatschek, Petousis Group Business Intelligence Analyst: Guest Experience

know what your guests say – wherever they choose to say it

We know it’s impossible to always know when your property is mentioned online. That’s why GuestRevu’s Online Reputation Management (ORM) solution collects online reviews of your property from over 60 different websites.

online reputation management

let your guests tell you why

It’s not enough to know how your guests feel about their stay with you – you need to know why they feel the way they do. GuestRevu’s guest feedback solution’s customised online questionnaires, smart conditional question logic, real time alerts and reports channel all your guests’ insights onto a simple dashboard that can be used to make more informed operational decisions.

guest feedback

trusted by leading properties

We work with some pretty amazing properties around the world. Their trust – like yours, is precious.

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