GuestRevu | AI-Powered Features

This is seriously cool! One thing that we've been looking at– and it's a big focus for us this year – is the quality of how we're responding to our reviews. I think this is a brilliant tool. Annie Cowell, Guest Operations Manager, Queensway Hotels

The generated responses are spot on. What I like most is that it takes details out of the review and mentions those things in the response to the guest. Difford Louw, General Manager, Royal St Andrews Hotel

It's not a generic templated response; it's a personalised response. Mikail Andrews, Revenue Manager, Royal St Andrews

We’re really impressed, it's going to save us a lot of time. I love the language, it's very “real”, very “un-AI” Eoin Little, General Manager, The Lakeside Hotel

I like the fact that you already have a base response - you've got a kickstart and that saves time Miguel Farinha, Hotel Manager, Kruger Gate Hotel

Turn guest feedback into instant insights

GuestRevu AI Analytics distils large volumes of survey responses and online reviews into clear themes, keywords, sentiment scores, and action items, so you know exactly what’s working and what’s not.

See your top positive and negative themes at a glance.
Drill down by department, location, or date range to pinpoint issues.
Track guest emotions to understand the feelings behind the feedback.
Identify recurring concerns and turn them into service tickets instantly.
Measure the impact of changes over time.

Save time and effort without sacrificing quality or control

GuestRevu AI helps you work faster without losing the personal touch your guests expect. No more staring at a blank screen or trawling through endless reviews; generate, refine, and post responses, and get instant clarity on what’s driving guest satisfaction.

Respond to reviews up to 10x faster and avoid writer’s block.
Edit and refine AI-generated outputs before posting or sharing.
Always stay on-brand with customisable tones, styles, and instructions.
Automatically detect guest sentiment and spot trends in seconds.

Consistently write quality responses tailored to your brand

Whether it’s a glowing 5-star review or a challenging complaint, GuestRevu AI strikes the right balance between professionalism, customisation, and efficiency.

Keep replies on brand – Whether your hotel’s voice is friendly, professional, warm, concise, or quirky, set a custom tone combination for all responses.
Enrich AI with your context – Give the AI detailed instructions and property-specific guidance so replies reflect your hotel’s personality and standards.
Respond confidently to critical feedback – Helps you craft empathetic, well-balanced responses that acknowledge guest concerns while reinforcing your hotel’s strengths

How does the GuestRevu AI Responses tool work?

When you click “Generate Response”, the AI reads the review, processes the content, any specifics mentioned or scores given, and then drafts a personalised reply – all in milliseconds. You can then post the response, or edit it manually. If the AI has missed the mark entirely, you can give the AI further instructions and regenerate the response.

Is my data safe with GuestRevu’s AI tools?

We process a vast amount of data on behalf of thousands of users all over the world. We take our responsibility as a data processor extremely seriously, and we have made every effort to ensure data is anonymised and protected as appropriate at every step along the way. If you have more questions, please send an email to privacy@guestrevu.com.

Does GuestRevu AI automatically post management responses online?

No responses are posted without a human’s approval. AI is really quick, clever and smart – but you still know your property best, and we know you want to be in control of your guest communications.

How does GuestRevu AI handle different languages?

The AI “thinks” in English, but it translates reviews from other languages into English to analyse them, and once it’s written a response, you can translate it into almost any language you like with the “translate” button.

Can GuestRevu AI track results over time?

Yes, as soon as you switch it on, your data starts getting analysed and stored. When you view your AI reports, you can select any date range to see the analysis for that time period. Some reports also show you how sentiment scores and other metrics have changed over time.

Can I customise the AI to suit my hotel’s context?

Absolutely! There are several customisations you can instruct the AI to “remember” when writing responses to your reviews, including a default tone and specific instructions unique to your hotel. If you’re ever unhappy with a single response, you can edit the tone or give more detailed instructions for just that one. You can also give the AI specific themes to look out for when analysing your guest feedback, and tell it which teams suggested service tickets should be routed to.