GuestRevu | AI-Powered Management Responses

This is seriously cool! One thing that we've been looking at– and it's a big focus for us this year – is the quality of how we're responding to our reviews. I think this is a brilliant tool. Annie Cowell, Guest Operations Manager, Queensway Hotels

The generated responses are spot on. What I like most is that it takes details out of the review and mentions those things in the response to the guest. Difford Louw, General Manager, Royal St Andrews Hotel

It's not a generic templated response; it's a personalised response. Mikail Andrews, Revenue Manager, Royal St Andrews

We’re really impressed, it's going to save us a lot of time. I love the language, it's very “real”, very “un-AI” Eoin Little, General Manager, The Lakeside Hotel

I like the fact that you already have a base response - you've got a kickstart and that saves time Miguel Farinha, Hotel Manager, Kruger Gate Hotel

Consistently Write Quality Responses Tailored to Your Brand

GuestRevu AI creates authentic, well-structured responses that reflect your hotel’s unique voice. Whether it’s a glowing 5-star review or a challenging complaint, GuestRevu AI strikes the right balance between professionalism, personalisation, and customisation.

Set your hotel’s preferred tone so responses are always on-brand
Guide GuestRevu AI with specific, detailed instructions for your property (e.g., "mention our sister hotel on the other island")
Add brand-consistent P.S. notes, such as promoting direct bookings or upcoming events
Respond to more reviews, faster, and foster stronger connections with your guests

Handle Negative Reviews with Confidence

Negative feedback can be tricky, but GuestRevu AI helps you navigate difficult situations with finesse. It helps you craft empathetic, well-balanced responses that acknowledge guest concerns while reinforcing your hotel’s strengths, ensuring a professional and reassuring tone.

Respond confidently to critical feedback with your AI assistant’s help
Sentiment-aware responses ensure complaints are addressed appropriately
Editable AI suggestions mean you keep control over your messaging

How does the GuestRevu AI Responses tool work?

When you click “Generate Response”, the AI reads the review, processes the content, any specifics mentioned or scores given, and then drafts a personalised reply – all in milliseconds. You can then post the response, or edit it manually. If the AI has missed the mark entirely, you can give the AI further instructions and regenerate the response.

Is my data safe with GuestRevu’s AI tools?

We process a vast amount of data on behalf of thousands of users all over the world. We take our responsibility as a data processor extremely seriously, and we have made every effort to ensure data is anonymised and protected as appropriate at every step along the way. If you have more questions, please send an email to privacy@guestrevu.com.

Does GuestRevu AI automatically post management responses online?

No responses are posted without a human’s approval. AI is really quick, clever and smart – but you still know your property best, and we know you want to be in control of your guest communications.

Can GuestRevu AI respond in other languages?

The AI “thinks” in English, but once it’s written a response, you can translate it into almost any language you like with the “translate” button.

Does this replace human responses?

For many hoteliers and guests, human interaction and connection is an essential part of hospitality, so we’ve set up the management response AI to be more like an assistant than a replacement. You and your team still need to approve responses before they’re posted, and you can edit the AI’s suggestions as much or as little as you like. The idea isn't to replace the human element, but the make it faster and easier so you and your team can spend more time doing the things that make the biggest difference to your guests.

Can I customise AI responses to match my hotel's tone and style?

Absolutely! There are several customisations you can instruct the AI to “remember” when writing responses to your reviews, including a default tone and specific instructions unique to your hotel. If you’re ever unhappy with a single response, you can edit the tone or give more detailed instructions for just that one.