Compare Features

Feature LITE CORE PRO GROUP
Easy-to-use dashboard
Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard
       
Filter your data
Segment your data by review source, low scores, guest language and more
       
Set different date ranges
View and analyse your property's performance over a week, month, quarter or custom time period
Up to 30 days Up to 1 year Unlimited Unlimited
Consolidated guest scores
Gauge general sentiment and changes over time in your online reviews and direct guest feedback with a consolidated GuestRevu Rating
       
Competitor data
Benchmark your property against your chosen competitors and dig into the details of what sets your property apart
1 competitor 3 competitors 10 competitors 10 competitors
Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context
       
Track milestones
Visualise the impact of changes at your property on guest experience with custom milestone markers
       
Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations
       
All your online reviews in one place
Save time and know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account
Reviews from 3 sources Reviews from 3 sources Reviews from 20+ sources Reviews from 20+ sources
Respond to reviews
Save time responding to your online reviews with one-click respond at source button and a template response
       
Default survey
A survey of the most important questions to ask your guests, created using the best practices we have learnt after sending out over a million surveys
       
Custom surveys
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
       
Multiple surveys
Send guests different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS
   

 

3 included

 

3 included

Smart survey logic
Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences
       
Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation
       
PMS Integration
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration
       
TripAdvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to TripAdvisor from an integrated review section in your surveys
       
Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews
       
Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance
       
Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly
Weekly summaries      
Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted
       
Low score alerts
Be alerted immediately if a guest give you a score lower than the standards you set
       
Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat
       
 

$0.00

Free forever

Get it now

$34.99 / month

Per property

Get it now

$69.99 – $124.99 / month

Depending on number of rooms

Get a quote

Custom

Discounted pricing for groups

Get a quote

I've now worked with GuestRevu across 4 different brands and assets. The reason I keep coming back to them is the power of their data analytic tools as well as unlimited opportunities of API. Whether it's PMS, CRM or just usual social channels – GuestRevu does it all. Not only is it a great tool, it keeps evolving and growing, bringing new and much-needed functionality to our otherwise slow-to-adopt industry. It also helps greatly that team is incredibly responsive and continuously listen to our business needs.

lv-liuvitauras-vaitkevicious

Liutauras Vaitkevicius
Managing Director, The Zetter Group

This is probably the best guest feedback product on the market. Easy to use for our guests and staff. Support from the team is exceptional and always there when needed. We have now installed GuestRevu in all of our properties!

Daniel Thompson - Mullion Cove

Daniel Thompson
General Manager, Mullion Cove Hotel

We find that the guest engagement rate has increased phenomenally and we are identifying any issues as they arise through utilisation of the very useful reporting that comes with the system. I would highly recommend it and don’t know how we managed without it!
Eoin Little General Manager Lakeside Hotel & Leisure Centre

Eoin Little
General Manager, Lakeside Hotel & Leisure Centre