Case studies
See what a difference we make to our clients – from the smallest bed and breakfast to luxury groups
Europe
The Cottage Hotel
Independent in Hope Cove, UK
The Cottage Hotel has significantly enhanced their digital marketing by incorporating reviews into their website and it's all thanks to GuestRevu. By leveraging the GuestRevu API, the hotel is now publishing up-to-date reviews that accurately reflect the most recent and relevant guest experiences.
Africa
Royal St Andrews
Independent in Port Alfred, South Africa
Royal St Andrews Hotel implemented GuestRevu from day one to gather structured guest feedback, manage online reputation, and enhance their service offerings. By leveraging data-driven insights, the hotel has successfully refined its guest experience, streamlined feedback collection, and strengthened its role in promoting Port Alfred as a destination.
Africa
Pamarah Lodge
Independent in Victoria Falls, Zimbabwe
Pamarah Lodge used GuestRevu’s customised surveys and reputation management tools to gain actionable insights into their guests’ experiences. The result: a deeper understanding of guest expectations and a stellar Net Promoter Score of 91.
Africa
MINT hotels
Group in Johannesburg, South Africa
MINT Hotels use GuestRevu as part of their best-in-breed tech strategy: finding top contenders in each category and then creating a seamless integration.
Europe
The Hotel Folk
Group in Suffolk, United Kingdom
David Scott from The Hotel Folk chats to us about how the use of integrated technology has benefited the group, why it’s so important to be able to share data across a hotel’s tech stack, and the ways this data can be used by multiple departments.
Europe
CoDE Pod Hostels – The CoURT
Group in Edinburgh, United Kingdom
As a new property, driving online reviews and building a good online reputation as quickly as possible were critical for The CoURT.
Europe
Portmeirion Village
Attraction in Portmeirion Village, United Kingdom
With pride in their Welsh heritage, and an aim to continually improve, Portmeirion Village’s management teams looked to GuestRevu to help them collect feedback from their local and international visitors.
Africa
Oceana Beach & Wildlife Reserve
Resort in Port Alfred, South Africa
Chris Roberts chats about using survey and ORM solutions to benchmark the guest experience at his properties and see how they compare to similar properties, and pinpointing areas for improvement.
Africa
My Pond Hotel by Stenden South Africa
Independent in Port Alfred, South Africa
MyPond is not your average hotel. In fact, it is the training ground for the prestigious Stenden Academy, where students are put through the frantic paces of the hotel industry.
Europe
Breaffy House Resort
Resort in Mayo, Ireland
Breaffy House near Castlebar, Ireland is a large resort by any standards. Breaffy consists of over 240 bedrooms, and facilities for up to 2000 visitors, with a complement of 230 staff members. But across their wide range of facilities, one goal remains a constant for General Manager, Wilson Bird.
Europe
Tara Lodge
Boutique in Belfast, Ireland
Tara Lodge is an award-winning property with over two decades of experience, and has held the number one spot for Belfast hotels on TripAdvisor for the past ten years.
Europe
Point A Hotels
Group in London, United Kingdom
Point A Hotels is a young brand under the Queensway Group who aim to bring heartfelt hospitality back to the affordable segment of the industry.
Europe
Murrayshall Country House Hotel and Golf Club
Independent in Perth, Scotland
Murrayshall Country House Hotel and Golf Club aims to be the quality country house hotel that modern day guests should expect.
Worldwide
Providence Hospitality
Group in South Africa & United Kingdom
Providence Hospitality are a group whose portfolio covers 16 properties across the United Kingdom and South Africa.
Europe
Shannon Springs Hotel
Independent in Shannon, Ireland
Shannon Springs Hotel, situated only five minutes' drive from Shannon International Airport, is home to the award-winning Old Lodge Gastro Pub.
Europe
Good Hotel London
Boutique in London, United Kingdom
Good Hotel London is a property with a global reach and a focus on social issues that affect the community at large.
Europe
The Coaching Inn Group
Group in Boston, United Kingdom
The Coaching Inn Group is an award-winning operator of coaching inns in the UK, offering seven individually styled hotels to its guests.
Middle East
Sandy Beach Hotel & Resort
Independent in Fujairah, UAE
Sandy Beach Hotel & Resort is a 98-bedroom resort set against the dramatic backdrop of the Hajar Mountains in the emirate of Fujairah in the UAE.